Deleting Your Account or School

You can delete two things in Jolly Classroom, and they are not the same:

	Deleting your teacher account	Deleting the school
Who can do it	Any teacher, except the account owner	Only the account owner
What is deleted	Your own login and personal settings	The whole school: every teacher’s access, all classes, pupils and results
What stays	The school, its classes, pupils, results and the other teachers	Nothing in Jolly Classroom
Confirmation	Re-enter your password, then it happens straight away	Confirm in a dialog, then again through a link we email you
Can it be undone?	No	No

Both options are in Settings. Click your name at the top of the sidebar, choose Settings, then scroll to the bottom of Account Settings.

Deleting your teacher account

Use this when you are leaving the school or no longer need Jolly Classroom. The school carries on without you.

1. In Settings, click Delete account.
2. Re-enter your password and click Delete Account. If you signed in with Google, Microsoft or Apple, confirm with that provider instead.

Your account is deleted at once and you are signed out.

What happens:

• Your login and your personal settings are deleted.
• Your classes, pupils and results stay in the school. The other teachers can still use them.
• To use Jolly Classroom again later, you need a new invitation or a new sign-up.

Are you the account owner?

The account owner can’t delete just their own account, because the school needs an owner.

• Other teachers in the school: clicking Delete account asks you to nominate a new account owner first. Click Change account holder, choose a teacher (see Changing the Account Owner), then delete your account as normal. Or click Delete school to delete the whole school instead.
• You’re the only teacher: deleting your account deletes the school too. Clicking Delete account starts the school deletion described below.

Removing another teacher

An admin can remove another teacher from the school with Delete teacher in the Teachers tab. See Inviting and Managing a Teacher.

Deleting the school

Use this when your school is leaving Jolly Classroom and you want all of its data removed. Only the account owner sees the Delete school button.

Caution

Deleting the school is permanent. Every teacher loses access, and all classes, pupils, assessment results and homework are deleted. We can’t restore them afterwards.

Before you start:

• Download anything you want to keep, such as pupil results.
• Paying by card? Cancel your subscription first. Deleting the school does not cancel card payments.

Step 1: Request the deletion

1. In Settings, click Delete school.
2. Check the warning. It shows how many teachers will lose access.
3. Re-enter your password (or confirm with Google, Microsoft or Apple) and click Send confirmation email.

We email a confirmation link to the account owner’s address. Nothing is deleted yet. Until you confirm, Settings shows when the deletion was requested and when the link expires.

Step 2: Confirm from the email

1. Open the email and click the link within 24 hours. It opens Jolly Classroom in your web browser.
2. Sign in as the account owner if asked.
3. Type the school’s name to confirm, then click Delete school permanently.

The school is deleted and you are signed out. When it’s done, we send you a final email confirming what was deleted.

What happens:

• Every teacher in the school loses access, including you.
• All classes, pupils, assessment results, homework, observations and uploaded files are deleted.
• Parents linked through Home Practice are disconnected from their children’s pupil records.
• Records we must keep for accounting, such as invoices, are kept.
• Copies in our backups are deleted automatically within 98 days. The final email gives the exact date.

If the link doesn’t work

• “This link has expired”: the 24 hours have passed. Click Delete school again to get a new link.
• “This link has already been used”: the school has already been deleted, or the deletion is in progress.
• “This link isn’t valid for this account”: sign in as the account owner and use the latest email. Each new request cancels the link in any earlier email.

If the account owner changes before the link is used, the link stops working. The new account owner must request the deletion again.

Need help?

For other requests about data held in Jolly Classroom, see our Schools Data Processing Agreement.